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PatronScan Guest Management

PatronScan is the most advanced guest management and ID scanning system in the market. Manage all aspects of your door with our easy to use app, track return on investment and promote to your patrons via SMS and social media!

Leading-Edge Software

Our system makes guest management a breeze specializing in Security (shared banned patron network), VIP (customer loyalty), Automated Guestlist, Notifications via text messaging and patron frequency/demographic reports. We offer a variety of software packages to match your needs.

SMS and Social Media Marketing

Still using email marketing? Did you know that 94% of text messages are read within 10 minutes of it being sent? Use PatronScan to register your customer’s contact details. Send out text (SMS) blasts before the weekend or an event. Best of all, you can filter who receives the text message based on demographics and track how many of the recipients show up at your venue.

Connected Network

PatronScan is the largest connected network of banned patrons in North America. Keep undesirable patrons out of your venue before they enter. Incidents can harm your venue in reputation, liability/insurance costs and liquor license suspensions. Use PatronScan to reduce your risks and ultimately save you money! Best of all, every ID scanned with PatronScan will:
  1. Check the network for a patron incident
  2. Show the details of the banned patron
  3. Cross match different IDs for the same patron
  4. Detect fake, under age and expired IDs
  5. Detect double scans (ID passing / sharing)

Intelligence Reports

Servall Business Intelligence Reports find new patterns and business trends by utilizing the latest data mining techniques with your own data from all Servall modules.
  • We will show you your customer demographics broken down by sex, age, arrival time and even which suburbs, states and province they are from.
  • See how your changes in marketing, music and entertainment affect your business
This exportable information is displayed in an easy to understand fashion with clear graphs that allow you identify trends that may otherwise may be impossible to spot and assist you in target marketing.

VIP & Guestlist

Use our VIP module to keep track on your valuable patrons. You can also run a loyalty/reward program and specify how often and how many times your VIPs can visit and how many guests they can bring. Best of all, the rewards are automatically calculated and tracked through PatronScan! Use PatronScan’s guest list system to automate your guest lists, VIP hosts and promoters. Create multiple guest lists, add to the guest list through our iPhone app, excel file imports, or text messaging. Your promoters can be on the street adding to the list in real time!

Notifications via SMS and E-mail

With Servall notifications you can:
  • Create scheduled text message alerts to your phone showing you how many patrons have entered your establishment and the male to female ratio breakdown
  • Receive text message alerts immediately when a VIP has arrived or in the event of a Police / Fire / GLC inspections
  • Add patrons to your guest list by simply text messaging the Intellibar Notification Server
  • Send automated text messages to your door staff / managers when your establishment reaches a certain capacity
  • Create mobile marketing campaigns, contests, and much more!

Promote Your Establishment with HotOwl

When you’re a PatronScan customer, we automatically promote your establishment through our HotOwl network. HotOwl has thousands of users looking where to go every night and will see the stats, open guest lists and location of your venue. HotOwl will also send out status updates for your venue through Facebook and Twitter. HotOwl allows your customers to see:
  • the male/female ratio of the people in your establishment
  • how busy your establishment currently is
  • It also allows your patrons to book themselves on your guest list via the web, iPhone or Blackberry.

Banned Patron Network

Servall allows you to create an incident record for the problem patrons so that you will be instantly notified the next time they try to enter your establishment. If a patron has an incident at another establishment using the Servall system, you will be notified of this incident as they try to enter your establishment. Your staff will be alerted with a detailed incident description on problem patrons at their point of entry, enabling them to make a sensible decision as to who they allow into your establishment. Our network is shared throughout all of our 350+ venues.

Double Scanning and ID Passing

The bar scanner will also notify you when a patron is double scanning (scanning in for a second time that evening into your venue) it will inform you of the time they scanned in earlier that evening and present a photo of the patron at that time. Establishments use this information to verify that it is in fact the same person scanning in the second time and at their discretion, allow them entry. This eliminates issues with ID passing to minors or undesirable patrons.

Privacy Compliant

Servall Biometrics is compliant with every privacy regulation in all Provinces and States. We have worked together with the legislators and liquor commission to help draft regulations for ID scanning systems for bars and nightclubs. We collect the following information: name, age, first 3 digits of the postal code and photograph from your patron’s identification as well as a live image of the patron. This information is captured and stored according to Gaming and Liquor regulations and in accordance with privacy laws.

ID Scanners for Bars & Nightclubs

The PatronScan solution is the most advanced ID scanners for bars & nightclubs and incident tracking system in the market today. PatronScan increases the ability for your staff to recognize patrons that should not be allowed into your club. PatronScan is linked to a central database of incidents from all establishments using the PatronScan system. It is the doorman that never forgets a face. PatronScan supports scanning of any government-issued IDs and passports.

PatronScan enhances the security of your establishment and of your patrons by making patrons more accountable for their actions. PatronScan will record the name, age, and photograph from your patron’s identification as well as a live image of the patron. This information is captured and stored according to Gaming and Liquor regulations and in accordance with privacy laws. If there is an incident within your establishment, PatronScan allows you to create an incident record for the problem patron(s) so that you will be notified the next time the patron(s) tries to enter your establishment. If a patron has an incident at another establishment using the Servall system, you will be notified of this incident as they try to enter your establishment. Your staff will be alerted with detailed incident descriptions on problem patrons at their point of entry, enabling them to make a sensible decision as to who they allow into your establishment

With the current environment surrounding ID scanners for bars and nightclubs, Servall Biometrics has created PatronScan to ensure maximum ease of use for door security staff while protecting the valued privacy of each patron. Before entering any jurisdiction we contact the proper regulatory body such as the Office of the Privacy Commissioner and provide them with all necessary documents. We also use their feedback to ensure our application continues to be as privacy-aware as possible. By implementing these best practices, we only collect the name, age, and photograph from the ID or passport. We also permenantly delete all personal information from non-incident patrons after 90 days of its collection.